Service Advisor


We are looking for Service Advisors / Service Writers who are responsible for overseeing all aspects of customer interaction to ensure that we are providing the best level of customer service possible. Service Advisors are also responsible for managing a team of technicians to ensure that work flow is distributed correctly and fairly and that all customer promise times are met.

  • Provide the highest level of customer service
  • Compile accurate and professional estimates and present them to customers in a low-pressure, professional, and effective manner
  • Resolve customer complaints quickly and effectively
  • Proactively inform customers of what is going on with their vehicle a minimum of twice per day if they are leaving their vehicle or, every 45 minutes if they are waiting at the dealership
  • Utilize tools and processes provided on a consistent basis
  • Complete manufacturer training quickly to ensure compliance with training standards• Learn necessary processes and paperwork required by the manufacturer and ensures that they are completed, when necessary.
  • Handle high levels of stress in a healthy manner while still creating a fun environment for the customer and fellow co-workers
  • Collect money from customers and do proper paperwork to ensure proper accounting

Skills/Abilities

  • High energy level
  • Empathetic personality
  • Self-motivated
  • Organized
  • Competitive
  • Motivated by providing the best experience possible
  • High level of time-management
  • Trustworthy

Benefits

  • Health Insurance
  • Dental & Vision Insurance
  • 401K Plan
  • Cafeteria Plan- Medical & Dependent Care
  • Vacation
  • Life Insurance
  • Short-term Disability

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